Legal
Safety disclaimer
Read this before relying on any navigation or connected safety feature.
1. In an emergency
Call 112 from any cellphone, or the SAPS on 10111, or your own armed-response or ambulance service directly. Do not rely on Guard Route, email or any app as your only source of help.
2. What Guard Route is
Guard Route is a navigation app. With the optional safety subscription it can pass an alert and your location to services you choose and link. It is a software connection, not a service that responds to emergencies.
3. What Guard Route is not
Guard Route (Pty) Ltd does not operate ambulance, medical, armed-response, security, tracking or emergency control-room services. It does not dispatch anyone. It is not endorsed by, or responsible for, the services you link, and it does not replace them.
4. No guarantee of response
An alert may fail, be delayed, be cancelled, be routed to the wrong place because of inaccurate device data, or not receive a response. Your linked service controls its own availability, coverage, dispatch, response times, terms and charges. Do not assume that a visible confirmation on your screen means a service has received, accepted or acted on an alert.
5. Navigation is guidance
Routes, maps, addresses, speed information, traffic and arrival times can be incomplete, delayed or wrong. Road signs, road rules, road closures and conditions always come first. Follow the law and use your own safe judgement.
6. Risk information
Risk areas, hotspots and incident information come from public reports, police and news reports and reports from users. They can be incomplete, outdated or inaccurate. A route shown as safer is not a guarantee of safety, and a route shown with a risk area is not a prediction that anything will happen. You decide which route to take.
7. Location, devices and networks
Location depends on your device, permissions, battery, signal, network and the conditions around you. Loss of power, signal or internet access, device damage, operating-system restrictions, background limits, third-party outages and server outages can interrupt a feature. Check regularly that your permissions, linked services and contact details are current.
8. Hands-free SOS
Voice recognition may not recognise your SOS phrase, especially with road noise, music, other voices or a poor microphone. The on-screen SOS button is provided as a fallback, but it also depends on your device and network. Test your setup when it is safe to do so.
9. Do not use while it distracts you
Never interact with your phone in a way that distracts you while driving. Set your destination before you drive or ask a passenger. Use voice features where they are available and legal.
10. Third-party services
Maps, traffic, risk data and linked services are provided by third parties. Guard Route does not control them and is not responsible for their accuracy, availability or conduct.
11. Your responsibility
You remain responsible for your own safety, for deciding when to call emergency services, and for how you drive. Nothing on this site or in the app is professional, medical, legal or security advice.
12. Limitation
To the fullest extent permitted by law, and subject to your rights under the Consumer Protection Act 68 of 2008 and other South African law that cannot be excluded, Guard Route is not liable for loss or harm that results from reliance on the app, a missed, delayed or failed alert, or the acts or omissions of any linked service. See the terms of use.