Questions
Before you download.
Short answers about the app, the optional safety subscription, Family Guard, your data and billing.
The app
Is Guard Route free?
Yes. Navigation is free. The full Guard Route app is R149/month and includes Activity Mode plus SOS links to all three services: tracking, armed response and ambulance. Your service providers' own fees are separate. If you only want one provider instead of the full app, a partner link is R45/month per linked partner. Family Guard is separate: R39/month with R149, making R188/month total, or R69/month by itself, for up to five family members.
How do I get Guard Route?
Guard Route is built for iPhone and Android. Visit the download page to see how to install it on your phone. For private family tracking, create an account or sign in at Family Guard Portal.
Does it work on CarPlay and Android Auto?
Yes. Guard Route is built to run on your car's screen through Apple CarPlay and Android Auto.
Does it drain my battery?
It uses GPS like any navigation app while you drive. When you are not navigating it only checks your location occasionally, if at all, depending on the features you turn on.
Safety and SOS
Does Guard Route replace my armed response or tracking company?
No. You keep your service. Guard Route links to it so your SOS can be passed to it with your live location. The service decides how to respond.
Does it work if I have no service linked?
Navigation works fully without one. Safety features that send an SOS to a service need a service linked, and you can always call 112 from any phone.
How do I send an SOS?
Say your SOS phrase hands-free, tap the red SOS button, or use the lock-screen shortcut. The button is always available as a fallback.
Can Guard Route guarantee that help will arrive?
No. Alerts can fail or be delayed, and the service you link controls its own response. In an emergency, call 112 or the SAPS on 10111. See the safety disclaimer.
Data and privacy
Where does the risk information come from?
Public reports, police and news reports, and reports from Guard Route drivers. It can be incomplete or out of date, so use your own judgement.
Who can see my location?
Navigation uses your location on your device and to calculate routes and traffic. Your linked services receive it during an SOS or an alert you turn on, and family receive it only when you share a trip. You can unlink a service at any time. See the privacy policy.
How do I delete my data?
Email [email protected] and we will help you. Your rights are explained in the privacy policy.
Billing
How is the subscription billed?
Through the Apple App Store or Google Play, at the price shown there before you subscribe. Manage or cancel it in your store account.
Will my security or tracking company include it?
Some may. Ask your service. Their charges are separate from ours.
Important
Guard Route is not an emergency service, ambulance service, armed-response company or tracking company. In an emergency call 112 from any cellphone or the SAPS on 10111. The optional safety features send your alert to the services you choose and cannot guarantee a response. Read the full safety disclaimer.
Still have a question?
Email [email protected] or WhatsApp us on 066 483 5849 and we will help.