Terms of use

1. About these terms

These terms are an agreement between you and Guard Route (Pty) Ltd (“Guard Route”, “we”). By using our website or apps you agree to them, to our safety disclaimer and to our privacy policy. If you do not agree, do not use them. Contact: [email protected].

2. Who may use Guard Route

You must be at least 18 years old, and able to enter into a binding agreement, to use the apps. You must keep your device and any account secure and give accurate information.

3. What we provide

Guard Route provides navigation, live traffic and route guidance, which is free to use. The optional safety subscription adds features that can send your alert and location to services you link. We may add, change or remove features. Apps for Apple and Android are being prepared for release, and some features, devices or regions may not be available at launch, including on CarPlay and Android Auto.

4. Licence

We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the apps on devices you own or control, for your own non-commercial use, under these terms and the app store's rules. All rights in the apps, the maps and data we provide, the Guard Route name and logo, and our content remain ours or our licensors'. You may not copy, reverse engineer, scrape, resell or interfere with the apps or our systems, except where the law allows it.

5. Subscription and billing

Navigation is free. The full Guard Route app is R149/month and includes Activity Mode plus SOS links to all three services: tracking, armed response and ambulance. These are Guard Route prices; your service providers' own fees are separate. Family Guard is separate private family tracking: R39/month on top of R149, making R188/month total before any service provider fees, or R69/month by itself. If you only want one provider instead of the full app, a partner link is R45/month per linked partner. The app is bought and billed through Apple App Store or Google Play under their terms. It renews automatically until you cancel in your store account. The price you will pay is shown in the store before you subscribe. We may change the price or features with notice, and the change applies from your next renewal. Refunds are handled by the store under its rules and your rights under South African law.

6. Linked services

You may link armed-response, tracking, ambulance and other services you already use. Those services are independent companies. They set their own terms, coverage, response and charges, and may need an account, permissions or a subscription. By linking a service you ask us to pass your information to it. Guard Route does not provide, supervise or guarantee any linked service, and a linked service's acts and omissions are not ours.

7. Your responsibilities

• Drive safely and obey the law. Do not use the app in a way that distracts you while driving.
• Follow road signs, rules and conditions over any instruction from the app.
• Use SOS and alerts only in real situations. Do not make false or abusive alerts or reports. False alarms can have real consequences for responders, and you may be liable for them.
• Keep your linked services, permissions, emergency contacts and medical details accurate and up to date.
• Do not misuse the apps, attempt to break their security, or use them to harass, track or harm another person without their knowledge and consent.

8. Reports and content

If you submit a road report or other content, you confirm that it is accurate to your knowledge and that you have the right to share it. You give us a free, worldwide licence to use it, in a combined and non-identifying form, to run and improve the service and show it to other users.

9. Safety and no guarantee

Guard Route is not an emergency service. We do not guarantee that navigation, traffic, risk information, alerts or any response will be accurate, available, timely or uninterrupted, or that any linked service will respond. Read the full safety disclaimer. In an emergency call 112 or the SAPS on 10111.

10. Our liability

The service is provided “as is” and “as available” to the extent the law allows. To the fullest extent permitted by law, we are not liable for indirect, consequential or special loss, loss of profit or data, or for loss caused by your reliance on the app, a failed, delayed or missed alert, third-party services, networks or devices, or events beyond our reasonable control. Where our liability cannot be excluded, it is limited to the amount you paid us for the safety subscription in the 12 months before the event, to the extent the law allows. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or any liability that the law does not allow us to limit, such as liability for our gross negligence or intentional wrongdoing.

11. Suspension and ending

You may stop using Guard Route at any time and cancel your subscription in your store account. We may suspend or end your access if you break these terms, misuse the service, or where we must by law, and we may end or change the service with reasonable notice.

12. Changes to these terms

We may update these terms. The date at the top shows when they were last changed. If you keep using the service after a change takes effect, you accept the updated terms. Where a change is material we will give you notice in the app or by email where we can.

13. Law and disputes

These terms are governed by the laws of the Republic of South Africa. You and we submit to the jurisdiction of the South African courts, without limiting any right you have to approach the National Consumer Commission, the consumer tribunal, an ombud or a court under the Consumer Protection Act. Please contact us first so that we can try to resolve the issue.

14. General

If part of these terms is unenforceable, the rest still applies. Our failure to enforce a right is not a waiver of it. These terms, with the safety disclaimer and privacy policy, are the whole agreement between you and us about the service.

Questions about this page? Email [email protected] or [email protected].